Refund and Returns Policy

Blessings Atelier: Return & Cancellation Policy

Overview

At Blessings Atelier, we take immense pride in the quality and craftsmanship of our luxury apparel perfumes. Your satisfaction is our priority, and we strive to ensure every product reaches you in perfect condition. Please read our return and cancellation policies carefully.

1. General Policy: All Sales Final (with Exceptions)
   Due to the intimate and personal nature of fragrance products, and for hygiene and strict quality control reasons, all sales are generally final. We do not offer returns or exchanges for reasons such as a change of mind, dislike of the scent, or accidental order. We encourage you to carefully read product descriptions and our FAQs before making a purchase.
2. Cancellation Policy
   You have a limited window to cancel your order:
   • Cancellation Window: Orders may be cancelled within 7 days from the time of purchase.
   • Orders cannot be cancelled once they have been processed and dispatched (i.e., once the 8–14 day Shipping process has begun).
   • How to Cancel: To request a cancellation, please contact us immediately after placing your order via our support email: info@blessingsatelier.com or call us at ‪+91 9718287833‬. We will do our best to accommodate your request if the order has not yet entered the shipping process.
   • Exceptions: Damaged or Defective Items
     The only exception to our “all sales final” policy is for items that arrive damaged, defective, or incorrect due to our error.
     What qualifies as damaged or defective?
   • Broken or leaking bottles upon arrival.
   • Non-functional spray mechanisms.
   • Significant damage to the product packaging that affects the product itself.
   • Incorrect item received (e.g., wrong fragrance or size).
3. How to Report a Damaged or Defective Item:
   • Immediate Notification: You must notify us within 48 hours of delivery if your item arrives damaged or defective. Claims made after this timeframe may not be accepted.
   • Provide Proof: Include the following in your notification:
   • Your order number.
   • A clear description of the damage or defect.
   • Photographs or a short video clearly showing the damage or defect (crucial for assessment and shipping claims).
4. Contact Us: Send all the required information to our customer support team at info@blessingsatelier.com.
   • Resolution & Refund Processing for Approved Claims
     Upon successful verification of your claim for a cancelled, damaged, or defective item, Blessings Atelier will offer one of the following solutions:
   • Replacement: We will send you a brand new replacement of the same item, at no additional cost (subject to stock availability).
   • Store Credit: We may issue you store credit of equal value.
   • Refund: A full refund for the approved item will be processed back to your original payment method.
     Refund Processing Time:
   • Once a refund is approved, the processing time is typically 6–8 days for the amount to be credited back to your original payment method.
5. Contact Us
   For any questions regarding our policies, to report a damaged/defective item, or to initiate a cancellation, please contact us directly:
   • Email: info@blessingsatelier.com
   • Contact Number: ‪+91 9718287833